Option 1: Delete in the app (instant)
- Open the BoloEnglish app and sign in.
- Go to Profile → Settings → Delete account.
- Confirm. Your account is deleted immediately.
Option 2: Request by email
If you can’t access the app, email support@krivyom.com:
- Subject: “Delete my BoloEnglish account”
- Include the phone number registered with your account. We may ask you to confirm it’s you (for example, with an OTP) before deleting.
We handle email requests within 7 days and will confirm when it’s done.
Before you delete
Deleting your account does not cancel a Google Play or App Store subscription. Cancel it in Google Play → Payments & subscriptions, or on iPhone in Settings → Apple ID → Subscriptions, so you are not charged again. Web (Razorpay) plans don’t auto-renew.
Deletion is permanent. Your progress, streaks and Premium status cannot be restored.
What is deleted
Deleted
- Your profile (name, avatar, gender, language, state, goals, interests, daily goal, birth year)
- AI tutor transcripts
- Call feedback reports
- Your mistakes notebook
- Your learning progress (levels, XP, streaks) and call history
- Your sign-in account (phone number login) in Firebase Authentication
- Your device push token
Kept (and why)
- Payment and invoice records — kept for up to 8 years, as required by Indian tax law.
- Moderation records of bans — kept for up to 1 year to prevent repeat abuse.
- Server logs — automatically deleted after 90 days.
- Analytics and crash data — not linked to your profile; deleted per Google’s default Firebase retention.
Live call audio is never stored, so there is nothing to delete. Reports you made about others may remain as part of the reported user’s safety record, without your profile.
Delete some data only
You can delete individual call feedback reports in the app. To ask for any other specific data to be deleted without closing your account, email support@krivyom.com.
Questions
Email support@krivyom.com. Learn more in our Privacy Policy.